Privacy Policy
Last updated: August 5, 2024
Terms of Service ( Further Below )
LAST MODIFIED: August 5, 2024
Please see our Privacy Snapshot for a high-level overview of our privacy practices.
Messages Improved provides messaging and AI services. When you use these Services and any additional services we release, it is likely that you’ll share some information with us. We understand that that can affect your privacy. We want to be upfront about the information we collect, how we use it, whom we share it with, and the choices we give you to control, access, and update your information and so have created this privacy policy for your guidance (the “ Privacy Policy ”). This Privacy Policy forms part of the Terms as defined below.
We’ve written this Privacy Policy in a way that’s easy to understand, without a lot of ‘legalese’. Of course, if you would like to receive any further information on how your data is used, or limit the way in which your data is used just contact us at info@messagesimproved.com . By using our Services, you will be bound by our Privacy Policy, as amended from time to time.
Information We Collect
There are three basic ways we collect information:
Information you choose to give us;
Information we get when you use our services; and
Information we get from third parties.
We ensure, where possible, that you remain anonymous and do not require any personally identifiable information, unless you provide this to Messages Improved. Here’s a little more detail on each of these categories of information.
Information You Choose to Give Us
When you interact with our Services, we collect the information that you choose to share with us.
AI Builder Platform
In order to access our Services, you must register for an account, which may include your name, email address, and password. This information is used only for internal authentication and security purposes.
Android App
Some of our Services require you to set up a Messages Improved account, which requires that our app collect your telephone number which we then convert to a hashed reference to ensure you remain anonymous.
In order to provide analysis of text messages, our systems need to analyze your communications in a number of different scenarios. Therefore, when you activate our AI assistant, our app collects
the entire text message database
and
all of the phone call logs
from your device. It will not be possible for you to choose which messages or phone calls to share with Messages Improved.
If you use our WhatsApp import functionality, in order to analyze your WhatsApp conversations, we need to collect the conversation(s) that you export from WhatsApp and import into Messages Improved. When you import a WhatsApp conversation to Messages Improved, we will upload this conversation to our database to allow for analysis via our algorithm and store for your future review. Messages Improved will only analyze and collect the conversations that you upload to the Messages Improved app.
If we ask you questions in-app or if you provide us any other information via the app, we may choose to store this information. You are free to skip any of these questions or choose not to provide any of this information at any point.
When you contact Messages Improved support or communicate with us in any other way, we may collect whatever information you volunteer.
Information We Get When You Use Our Services
When you use our Services, we collect information about which of our Services you’ve used and the types of results you receive. In order to provide you with the best service possible, we use this data to make the Messages Improved algorithm (our ‘secret sauce’) better over time in order to provide you with more accurate and insightful results. We may consider factors such as your age, gender, and location in analyzing the results you receive as compared to many other Messages Improved users. We may also collect information about:
Usage Information . We collect information about your activity through our Services. For example, we may collect information about:
How you interact with the Services, such as which messages you choose to analyze.
How you communicate with the service, such as the time and date that you send your messages to us for analysis and your interactions with the results (such as when you open the Messages Improved app or view your results).
Content Information . We collect information about the in-app behavior and content you provide, such as the metadata that is provided with the messages exchanges on our platform.
Device Information . We collect device-specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information (including the mobile phone number).
Location Information
. When you use our Services, we may collect information about your location. We may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses. You acknowledge and agree that Messages Improved does not guarantee the accuracy of any location information, including your location information or the location information of other users of the Service, and your use of any location-based Services is at your sole risk.
Information Collected by Cookies and Other Technologies . Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons and web storage to collect information about your activity, browser, and device. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our Services. To learn more about how we use cookies and your choices, please check out our Cookie Statement. To learn more about how third parties use these technologies on our Services, be sure to read the “How We Share Information” section below.
Log Information . We also collect log information when you use our website. That information may include, amongst other things:
details about how you’ve used our Services;
device information, such as your web browser type and language;
access times;
pages viewed;
IP address;
identifiers associated with cookies or other technologies that may uniquely identify your device or browser; and
pages you visited before or after navigating to our website.
If you choose to log in through Google, we retrieve only your email address and name to simplify the log-in process. This information is used in no other way than for account authentication.
Information We Collect from Third Parties
We may obtain information from other companies that are owned or operated by us, or any other third-party sources, and combine that with the information we collect through our Services.
How We Use Information
What do we do with the information we collect? The short answer is: provide you with an amazing set of products and services that we continuously improve. We do a lot more as well, including but not limited to:
develop, operate, improve, deliver, maintain, and protect our products and services;
communicate with you;
monitor and analyze trends and usage;
personalize the Services;
select which information or communication will be sent to you;
enhance the safety and security of our products and services;
verify your identity and prevent fraud or other unauthorized or illegal activity;
use information we’ve collected from cookies and other technology to enhance the Services and your experience with them; and
enforce our Terms of Service and other usage polices.
We may also store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.
How We Share Information
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
We may share information about you including in the following ways:
With our affiliates . We may share information with entities within the Messages Improved family of companies;
With third parties, including;
Se r vice providers, sellers, and partners. We may share information about you with service providers who perform services on our behalf, sellers that provide goods through our Services, and business partners that provide services and functionality;
For legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
comply with any valid legal process, government request, or applicable law, rule, or regulation;
investigate, remedy, or enforce potential Terms of Service violations;
protect the rights, property, and safety of us, our users, or others;
As part of a merger or acquisition. If Messages Improved is involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes; and
In the aggregate or after de-identification . We may also share aggregated or de-identified information that cannot reasonably be used to identify you.
Information You Choose to Share with Third Parties
If you have access and decide to participate in the anonymous polling offered as part of the Services to some users, pollers (which may include other users) will be provided with the responses to the questions you answered and may receive any demographic data, but will not be given any other information and you will remain anonymous.
The Services may also contain third-party links. By going to those links, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our Services.
How Long We Keep Your Content
Following termination or deactivation of your Account, we and/or our service providers may retain your information (including your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes.
Control over Your Information
We want you to be in control of your information, so we provide you with the following tools.
Access and Updates . We strive to let you access and update most of the personal information that we have about you. There are limits though to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users, requires technical efforts that are disproportionate to the request, is repetitive, or is unlawful. If you need to access, update, or delete any other personal information that we may have, you can put in a request by emailing info@messagesimproved.com. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We will try to update and access your information for free, but if it would require a disproportionate effort on our part, we may charge a fee. We will of course disclose the fee before we comply with your request.
Revoking Permissions . If you would like to discuss limiting the data that we collect from you, please reach out to info@messagesimproved.com to discuss. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your message database or WhatsApp messages (as applicable), phonebook or location services, you should delete your Account immediately. If you do not receive confirmation of your Account deletion, please notify us.
Account Deletion . We hope you’ll remain a lifelong user of Messages Improved, but if for some reason you ever want to delete your Account, just select ‘delete account’ within the app or email us at info@messagesimproved.com . If you do not receive confirmation of your Account deletion, please notify us.
Analytics Services Provided by Others
We may let other companies use cookies, web beacons, and similar tracking technologies on the Services. These companies may collect information about how you use the Services and other websites and online services over time and across different services. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
Children
Our Services are not intended for—and we don’t direct them to—anyone under the age of 13. And that’s why we do not knowingly collect personal information from anyone under 13. If you are under 13 years of age you are not permitted to use our Services.
Revisions to the Privacy Policy
Messages Improved reserves the right to update, modify, add, or remove portions of the Privacy Policy at any time without prior notice. We encourage you to review the Privacy Policy periodically for changes. The Privacy Policy will identify the date of last update and the most current version will always be at http://www.messagesimproved.com . If the revision, in our sole discretion, is material we shall make reasonable efforts to notify you via email, text message, in-app update, on our website or in any other manner we deem appropriate. By continuing to access or use the Services after those revisions become effective you agree to be bound by the revised Privacy Policy.